FREQUENTLY ASKED QUESTIONS
Enter the shipping address in the following format:
Line One: Start with the name of the recipient, including any legal or professional title as appropriate. When sending to organizations, include the company name as well as the recipient’s work title and (if known) the name of their department.
Line Two: Write the street address. Remember to include the apartment number, where one exists, and any directional information (NW, SE, NE, SW).
Line Three: Write the town/city followed by the two-letter state abbreviation and five-digit zip code, on one line if it fits. Otherwise, separate the information across two lines.
EXAMPLE:
RECEIVER’S NAME
47 ANYVILLE RD NW #2
ANYTOWN AZ 01234
Your credit card will be charged once fulfillment of your order is complete.
Please note that online statements for credit and debit cards may display a preauthorization of funds immediately after purchase.
Preauthorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to two business days for credit cards and seven business days for debit cards. If you need assistance with removing a preauthorization from your card transaction history, please contact your bank or financial institution.
ShopAround accepts most international cards, as well as credit/debit cards from major financial institutions. If your card is being declined, check the following common issues:
You are trying to pay with a prepaid card. We currently do not accept prepaid cards. You can try adding your prepaid card as a funding method on a Paypal account. If Paypal allows this, you could then use your Paypal account to fund your DigitalOcean account. Otherwise, you’d need to add a different card to your account.
Banking restrictions may be in place. Common restrictions include: restrictions on international transactions, payment stops or blocks, the card has been flagged as fraudulent or stolen.
The funds are unavailable. Check that the funds are available at the bank to complete the transaction. Some banks put holds on checks when you try to deposit them, and this could affect how much of your funds are actually available.
The bank has accidentally flagged the transaction as fraudulent. Some banks errantly flag the transaction as fraudulent, especially if it’s an international transaction. Contact your bank to let them know that you do authorize these charges.
The card issuer may require 3D secure authentication. Contact your bank to see if the card issuer requires 3D Secure authentication. DigitalOcean and our credit card processor do not manage 3D Secure authentication. You must contact your bank or card issuer to manage any 3D Secure authentication.
While typical shipping costs dependon a package’s size, shape, and weight, flat rate shipping eliminates all the variations.
Instead, you’re paying a single, “flat” rate every time you ship a specific-sized box issued by the carrier. It doesn’t matter how heavy the box is—you can stuff as many items as possible into it, and you’ll still pay the carrier’s flat rate.
Flat rate shipping can save you money in the long run if you’re shipping heavy items or multiple items inside one box. Just keep in mind that if your packages tend to be on the lighter side, flat rate shipping may actually cause you to lose money. This is because, generally speaking, the pricing is padded by carriers to cover heavier items.
- Extra small: $9.45 and up; box dimensions like 4 inch cubes, 6 x 4 x 4 in, 8 x 6 x 2 in
- Small: $12.40 and up; box dimensions like 6 inch cubes, 8 x 6 x 5 in, 12 x 9 x 2 in
- Medium: $14.95 and up; box dimensions like 8 inch cubes, 12 x 9 x 6 in, 13 x 11 x 2 in
- Large: $19.60 and up; box dimensions like 10 inch cubes, 12 x 12 x 7 in, 15 x 11 x 6 in
- Extra large: $24.30 and up; box dimensions like 12 inch cubes, 16 x 12 x 9 in, 18 x 12 x 6 in
On average, you will need to wait 2-10 days to allow for shipping and transport.
To make any other arrangements, message the seller and/or check the tracking number for additional info.
Please do not hesitate to contact us in case of any queries.
Yes, you do need to register for an account in order to place an order.
When you place an order you will immediate see an order received screen with details of the order and your customer information. You will also receive a confirmation email with the same information stating that your order has been received and is now being processed. When your order is shipped you will receive a second email changing the order status from “PROCESSING” to “SHIPPED”. This email will also provide a tracking number for your shipment.
Please note that the order status emails we send are in an HTML format. Since some Internet Service Providers automatically filter out email that is sent with HTML code, the order status emails we send you might automatically get sent to a spam or trash folder. If you received your original Olde English Crackers account setup email (which is a text only email) but are not receiving any of the order status update emails, the problem is probably with your email account setup. You can attempt to change your email spam filter settings to make sure the emails we are sending are not getting filtered or deleted, or you can look in you email spam or deleted messages folder to see if our emails are located there. Unfortunately there is nothing we can do to assist you further in this regard. Alternatively you can check the status of an order at any time by logging into your Olde English Crackers online account to see the exact same information that is being sent to your email address. Click Here to log into your account now.
Finally, if you’ve already logged into your account as directed above and are still concerned that your order may not have been processed properly or is delayed in some way, please contact us and we will research the issue for you. Be sure to include the name under which the order was placed as well as the date. If you know your order number, be sure to include that information as well.
Once we ship your order you will receive an email from us which includes a tracking number and a link to the carrier’s website (if available) where you can track your shipment. Most of our orders are shipped via UPS and USPS which do provide tracking capabilities. To be certain that you receive this information, please make sure you enter a valid email address when you place your order. If you are not receiving order status updates via email, see the possible reasons for this under the question, “How do I check the status of my order?”
If you did not receive a tracking number with your the Shipping Confirmation of your order, or you received an invalid tracking number, or for any other reason you are unable to track your order, please contact us and we will track your order for you. Please be sure to include your name, order number, and preferred method of contact on the form provided. We will respond to your request within 24 hours of your submission.
If you received an incomplete or incorrect order (e.g. you did not receive an item you ordered or you received products you did not order) please contact us as soon as possible and we will do our best to correct the situation.
Please contact us with the details of what is missing from your order and we will do our best to get the missing items to you in a timely manner and at no addition cost to you. Please be sure to include your name, order number, and preferred method of contact on the form provided. We will respond to your request within 24 hours of your submission.
If your shipment is being returned to us, regardless of the reason, and you still wish to receive the ordered products, the fastest way to receive these items is to place a second order. If the original order was shipped to the address provided by you on the order form and for whatever reason that shipment was returned to us (e.g. you accidentally typed in an incorrect ship to address, someone mistakenly refused it, or you were away on all attempts to receive the delivery), we will refund the cost of any undamaged products once the shipment arrives back at our facility. Since this typically can take two weeks or more, the fastest way for you to get the products you want is to place a new order. If your returned shipment was a result of a mistake made by our shipping unit or the carrier we used to get your order to you, then we will also refund the shipping cost of the original order.
If one or more of the items in your order is missing or broken, please contact us with the details of what is wrong with your order and we will do our best to resolve the issue in a timely manner and at no addition cost to you.
Claims made for missing or broken products must reach us within 30 days of receipt of your order.
